New Cancellation Policy for COVID-19 | Corporate Stays: Beyond Business
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Dear Valued Guest,  

With the aim of facilitating your travel plans due to the impact of COVID-19, Corporate Stays has established a flexible cancellation policy.


RESERVATION & CANCELLATION POLICY UPDATES

As of March 16, 2020, all new reservations made between March 16th-April 14th, 2020 are fully refundable. Cancellation notice must be given 72 hours prior to arrival date.

As of April 15, 2020, all new cancellations made within less than 30 days of your scheduled stay will be refunded in credits to be applied to future stays at any Signature Collection location.

*Credits can be used towards future reservations in any Signature Collection location within 1 year since the effective date of cancellation. 

*If you booked your stay on other websites, please reach out to them directly and we will honor their COVID-19 updated cancellation policy.
*Keep in mind that any changes to existing reservations will be subject to availability and rate differences.
*If you booked your stay on other websites, please reach out to them directly and we will honor their COVID-19 updated cancellation policy.
*Keep in mind that any changes to existing reservations will be subject to availability and rate differences. 


APARTMENTS FOR SELF-QUARANTINE

Following Quebec’s Premier self-isolation measures for all travelers returning from a trip abroad, Corporate Stays is dedicating some of its apartments for self-quarantine needs for those who requested self-isolation and keep their family safe and sound.

These apartments are offered at a 50% discount for 14 days. With keyless access and food delivery services, these units offer full compliance with self-isolation requirements. As a preventive measure, these apartments will be blocked 14 days after the guest’s departure to ensure full cleaning and disinfection.

 

24/7 PROFESSIONAL GUEST SUPPORT

Corporate Stays continues to provide 24/7 guest support, attending to the direct and evolving needs, concerns, and questions of each of our guests throughout their stay.

 

CONTINUED DUTIFUL ACTION

Corporate Stays will swiftly act accordingly when any additional notice is given on this evolving situation. We will continue to update our policies and actions, in line with official guidance.

For the most recent updates to the PHAC guidelines and recommendations, kindly visit Canada Public Health or WHO recommendations World Health Organization.

 

Sincerely,

The Corporate Stays Team

 

*Corporate Stays reserves the right to amend this extraordinary policy at any time without notice. Guest is asked to verify his travel insurance policy before asking Corporate Stays to proceed to the refund. Corporate Stays will cover the difference between guest travel insurance and the stay.

 

 

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