This fall and winter is bringing exciting new changes to CorporateStays.com! New buildings, new apartments, new programs, and new hires are all going to be announced. Today I am thrilled to introduce our new Manager of Operations Steve Ouimet who is working around the clock to roll out our brand new benefits program the “C” Club!
I had a chance to sit down with Steve Ouimet and ask him about the new “C” Club Program, and what it means for CorporateStays.com customers.
Steve Ouimet: Of course! CorporateStays.com “C” Club is all about the guest experience, rewarding the loyalty of our guests with concrete, immediate benefits! our goal is to create an unique experience that sets our guest’s satisfaction as the main priority.
The “C” Club was developed as a “stepping stone” towards this goal.
SO: After their first stay with CorporateStays.com, guests are sent an email thanking them, and giving them the option of providing feedback if they choose. They will also receive an invitation to join our club simply by filling out a questionnaire with some basic information.
To be eligible for the club guests will have stayed at least once with us in any of our locations. Ideal candidates for the “C” Club program are clients who travel often to any of our cities for work or leisure, who enjoy consistent quality of service while they travel and would like to be rewarded for their loyalty.
SO: The Club members will be offered free upgrades and free late check-outs (depending of course upon availability), as well as gift certificates to our CorporateStays.com boutique, merchandise and other goodies, not to mention Club Points that will be accumulated towards free nights at any of our worldwide locations!
SO: The more you stay, the more points you get! It’s really as simple as that!
Accumulate the points and then exchange them for free nights, concierge services, or CorporateStays.com goodies in any of our luxury apartments worldwide.
SO: For as long as the guest wants! There is no expiration date on good customer service!
SO: There are nothing but advantages! We offer all the previously mentioned benefits, there are no charges to become a member, and you don’t have to wait forever for benefits to kick in, like you do with some airmiles programs where it can be tricky to get the benefit for your bucks!
The benefits start right away with the “C”Club! You join – you earn!
SO: It means valuing guest fidelity, and acknowledging that in today’s competitive market the guest experience has to be at the center of our business. Rewarding our returning guests is our way of saying thank you for choosing us!
This positioning will allow CorporateStays.com to continue to live up to and rise above its reputation as an innovative Company!
SO: Well, I don’t want to give anything away, but we are in the process of furnishing our new apartments with an exclusive CorporateStays.com signature collection especially designed for ensuring our guests’ complete comfort represented with a beautiful contemporary design.
To find out more about our “C” Club program, do not hesitate to get in touch! A CorporateStays.com representative is always available by phone, or you can simply tweet us, chat with us, or connect on Facebook! Stay tuned to hear more about what CorporateStays.com is cooking up next!